This Cookies Policy relates to websites and online services (“Services”) that are owned and/or operated by Square Enix, Inc. from the United States (“Company” or “we,” or “us”).

This Cookies Policy explains how we use cookies regarding the use of the Services, and forms part of our Privacy Policy. By using the Services, you consent to such use in accordance with this Cookies Policy.

About cookies

Cookies are widely used to allow websites and services to function efficiently. A "cookie" is a small text file that (depending on your browser settings) is deposited on your computer, mobile phone, tablet, or other device, (each, a “device”) when you visit a website. The cookie may be sent back to that site when you visit again, and may then be used by the server to identify and track your use of the website or services.

There are two main types of cookies. A “session cookie” is a temporary cookie that only remains in the cookie file of your browser or device until you leave a website. A “persistent” cookie is a long-term cookie that will be stored by your browser or device until its set expiry date (unless you delete it before the expiry date).

How we use cookies

In general, we use certain types of cookie:

to identify you as you use the Services;

(where applicable) to help us authenticate you as a user of our Services and to give you access to your user profile;

to customise and personalise your experience of the Services; and

to compile anonymous statistics about the use of the Services.

These cookies do not contain any information that, in itself, personally identifies you and do not provide us with access to the rest of your device. We may, however, associate the information contained in cookies with personal information that you have provided to us separately.

More particularly, here is a list of the main cookies that we use on the Services, and what each is used for.


Cookie type


Square Enix Members

Persistent (with a lifetime of 30 days)

To identify users and to associate them with the user profile stored separately in our database.

Square Enix Members

Persistent (with a lifetime of 2 years)

To identify and count the number of visits by unique users to the Members website.

Square Enix Support

Persistent (with a lifetime of 30 days)

To associate the visitor with the user profile stored separately in our database and to allow retrieval of support information that user has entered (for example, on a subsequent inquiry to Support)

Final Fantasy XI and Final Fantasy XIV

Persistent (with a lifetime of 30 days)

To associate the visitor with the user profile stored separately in our database and to personalise the Final Fantasy gaming experience

Other Square Enix sites

Session (for duration of the browser session)

To associate the visitor with the user profile stored separately in our database.

We may introduce further types of cookie from time to time to improve your experience of the Services. If we do so, we shall update the list above to note any further main cookies used on the Services.

If you require any further information on the cookies that we use, you can contact us as described in the How to contact us section below.

Third-party cookies

Please note that our business partners’ or other websites that may be accessible via the Services may also use cookies, over which we have no control. You should check the privacy and cookies policies posted on the relevant third-party websites for further information on such cookies (including details of how to reject or delete such cookies).

The Services also uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyse how users use the Services. The information generated by Google’s cookies about your use of the Services (including your IP address) is anonymous and will be sent to Google and held on Google’s servers in accordance with Google’s privacy policy (available at ). Please note that Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

Rejecting and deleting cookies

If you object to the use of cookies on the Services, we ask you to uninstall or discontinue use of the Services as some services or features of the Services (especially interactive features) may not work properly.

You may also choose to delete cookies already stored on your device. However, disabling or deleting cookies may also affect your ability to use the Services. To learn how to reject or delete cookies, we recommend that you consult the "Help" function of your internet browser or, for a mobile phone, your handset manual. Further information on rejection and deletion of cookies is provided on

How to contact us

If you have any questions on this Cookies Policy or our use of cookies, you can email us at

Changes to this Cookies Policy

We may at any time update or otherwise modify this Cookies Policy. We will notify you of any changes to our Cookies Policy by posting the modified Cookies Policy on the Services.

Last modified: September 25, 2012